Shrimp Support

Shrimp is a posture awareness app that uses your camera to help you maintain good posture throughout the day.

Contact email: sashakorzh.mail@gmail.com

For subscription or technical issues, please include your device model and iOS version in your message.

Common Topics

Posture detection not working: Ensure you have adequate lighting, proper camera placement (the app needs to see your head and shoulders), and that you've calibrated while sitting in good posture. Try recalibrating if detection seems off.
Alerts not sounding: Check that your device is not in Silent Mode and that the app's sound settings are enabled. Also verify that Do Not Disturb is turned off.
Subscriptions: Auto-renewing subscriptions are billed by Apple. You can manage or cancel them in Settings > Apple ID > Subscriptions. Refund requests must be submitted through Apple.
Free tier limit: Free users get 15 minutes of posture tracking per day. This resets at midnight in your local time zone. Upgrade to Premium for unlimited tracking.
Camera permission: Shrimp requires camera access to detect your posture. If you denied permission, go to Settings > Shrimp > Camera and enable access.
Privacy questions: All posture detection happens on your device. Camera images are never saved or transmitted. See our Privacy Policy for details.
Data deletion: All app data is stored locally on your device. Uninstalling the app will delete all data. There is no cloud account to delete.